Course Overview:
“ChatGPT for BUSINESS: AI Prompts for Leading in the Digital Age” introduces business and administration professionals to the world of prompt engineering. Attendees will embark on a comprehensive journey, starting from the foundations of AI and generative models to the advanced techniques of AI in administration. The syllabus is structured to provide practical insights on how AI can enhance communication, financial management, and even personal productivity, tailored specifically to the demands and challenges of business professionals and administrative staff.
Course Objectives:
- Understand the foundations and nuances of AI & generative models.
- Acquire skills in prompt engineering tailored for universal business applications.
- Learn how AI can impact everyday administrative tasks and enhance efficiency.
- Utilise AI tools to optimise communication, collaboration, and organisational strategies.
- Address unique administrative challenges with tailored AI solutions.
- Equip oneself for an AI-driven future in general business and administration, including upskilling and strategic planning.
- Navigate ethical considerations and well-being dimensions in an AI-powered environment.
🌟 Session 1: Foundations of AI & Generative Models:
📘 AI Overview:
- What is AI & AGI?
- Large Language Models: Basics and Beyond
🔧 Language & Tools:
- Natural Language Processing (NLP) and Natural Language Understanding (NLU)
- ChatGPT, Claude, Bard, and Bing Overview
- Differentiating AI Tools
- Playground vs. Chat
🕰️ AI Evolution & Ethics:
- Historical Milestones: From Rule-based to Deep Learning
- Ethical Considerations in AI
- Understanding Model Biases
- Addressing Bias: Pros, Cons & Challenges
🚀 AI Limitations & Applications:
- Recognising Model Limitations & Pitfalls
- Practical Use Cases Across Sectors
🌟 Session 2: Prompt Engineering Foundation:
🧠 Deep Dive & Psychology:
- Crafting Effective Prompts
- The Psychology Behind Engaging Prompts
🎭 Role-play & Proposals:
- Role-play Simulations: “Act as a…”
- Crafting Proposals: “Propose a deal for…”
👥 Customer Understanding:
- Engaging with Users: “From the Perspective of…”
🔄 Transfer Learning & Context:
- Chats and Transfer Learning
- Effective Prompt Crafting for Contextual Results
💭 Elicitation & Chain-of-Thought:
- Techniques: “Explain like…”, “Expand on…”, “Act as…”
- Single & Multishot Prompts Exploration
🔍 Feedback, Safety & Evaluation:
- Iterative Design & Feedback Loop
- Safety Measures with AI
- Moderation & Harm Prevention
- Systematic Evaluation of AI Responses
❓ Handling Ambiguities:
- Clarifying Prompts
- Avoiding Ambiguous Instructions Pitfalls
🌟 Session 3: Prompt Engineering for Universal Business Applications:
📌 Introduction:
- The Importance of AI-aided Business Tools
- Relevance of Prompt Engineering Across Functions
🎙️ Establishing Corporate Style & Tone with AI:
- Importance of Brand Consistency in AI Outputs
- Crafting Prompts to Reflect Corporate Voice and Tone
- Evaluating and Refining AI Responses for Brand Alignment
📧 AI in Email Communication:
- Crafting Effective Email Subject Prompts
- Personalising Email Content Using AI
- Automation: Scheduling, Follow-ups, and Sorting with AI Assistance
📄 Document Creation & Refinement:
- AI-assisted Template Generation
- Editing & Proofreading with AI: Tailoring Tone and Style
- Generating Summaries and Abstracts
📊 Spreadsheets & Data Analysis:
- Data Entry & Automation Using AI
- Predictive Analysis & Forecasting with AI-driven Prompts
- Visual Representation: Charts, Graphs & Data Visualisation Aided by AI
📈 Slide Presentation Enhancement:
- AI-Driven Design & Layout Suggestions
- Content Refinement: From Bullet Points to Narratives
- Audience Engagement: Crafting AI-aided Polls & Interactive Segments
📱 Social Media Strategy & Engagement:
- Tailoring Content for Different Platforms with AI
- Engagement Analysis & Predictive Trends
- Content Scheduling and Automation
💡 AI-assisted Collaboration Tools:
- Virtual Brainstorming & Idea Generation
- Task Management & Prioritisation Aided by AI
- Meeting Notes & Minutes: AI-driven Summaries and Action Points
🔒 Best Practices & Ethics:
- Keeping Authenticity in AI-Generated Communications
- Respecting Privacy & Data Protection
- Avoiding Over-reliance: When to Trust and When to Question AI Outputs
🌟 Session 4: AI’s Immediate Impact on Everyday Administrative Tasks:
🗂️ AI in Email & Calendar Management:
- Automated Scheduling and Appointment Setting
- Drafting Email Responses
- Prioritisation & Filtering with AI Algorithms
📜 Document Mastery with AI:
- Automating Template Creation
- Generating Minutes from Recorded Meetings
💼 Organisation & File Management:
- File Management & Naming Conventions Aided by AI
- Quick Data Retrieval Techniques with AI
🌟 Session 5: Enhancing Communication & Collaboration with ChatGPT:
📝 Messaging with Precision:
- Creating Clear Memos, Announcements, and Notices
- Document Summarisation: Techniques to Summarise Large Volumes
🌐 Multi-language Capabilities in Administrative Communication:
- Basic Translation Features and Cultural Considerations
🤝 Collaborative AI Tools for Team Efficiency:
- Virtual Brainstorming & Idea Generation
- Meeting Notes & Minutes: AI-driven Summaries and Action Points
🌟 Session 6: Advanced AI Tools for Administrative Efficiency:
📅 Meetings & Event Management with AI:
- AI in Meeting Coordination: Agenda, Reminders, Time Zones
- Event Coordination: Predictive Analysis and Feedback Collection
🌍 Networking & External Communication with AI:
- Crafting and Personalising Outreach Prompts
- AI Insights on Network Engagement and Opportunities
🌟 Session 7: Resource & Financial Management Aided by AI:
✏️ Optimising Office Resources:
- Predictive Ordering of Supplies Based on Trends
- AI-driven Room Booking and Allocation
💷 Financial Administrative Tasks with AI:
- AI-driven Predictive Budgeting & Expense Analysis
- Automated Invoice Generation and Tracking
🌟 Session 8: Addressing Unique Challenges in Administration with AI:
🛠️ Custom Solutions & Plugins:
- Addressing Unique Administrative Challenges with AI
- Exploration of Plugins and Extensions for Popular Admin Tools
❌ AI Limitations in Administration:
- Recognising When Not to Use AI
- Quality Assurance Strategies in AI-Driven Tasks
🌟 Session 9: Preparing for the Future: Upskilling & Strategy:
🎓 Upskilling for an AI-driven Future:
- Courses and Workshops on AI for Admin
- Encouraging Lifelong Learning and Adapting to Change
📊 AI Strategy for Administration:
- Measuring ROI: Evaluating AI’s Impact on Efficiency
- Developing a Roadmap for Future AI Adoption in the Organisation
🌟 Session 10: Ethical & Well-being Considerations in an AI-Powered Environment:
🔒 Ethical Dimensions in Administration:
- Data Privacy Concerns and Recognising Bias in AI Systems
- Keeping Authenticity in AI-Generated Communications
💆 Personal Productivity & Well-being with AI:
- AI Recommendations for Task Prioritisation & Efficiency
- Mental Health: AI-driven Stress Analysis and Well-being Prompts
🌟 Footnotes:
1. Given the dynamic and rapidly evolving nature of Artificial Intelligence, this syllabus is subject to periodic revisions. While the syllabus might undergo modifications between its first publication and a course presentation, its core essence will remain steadfast. Our commitment is to ensure that the content always mirrors the latest advancements in AI and reflects the most contemporary generative AI tools available.
2. This syllabus serves as a comprehensive overview of potential topics for the course and is not an exhaustive list of what will be covered during any specific presentation. Each course iteration is tailored uniquely based on the needs and requirements of the attending delegates. As such, certain topics may be omitted if they are not deemed relevant for a particular group. Rest assured, regardless of the topics covered, the primary objectives of the course will always be met.
